When a municipality chooses a new welfare technology solution, it is rarely just the technology that makes the difference. It’s also about how it is implemented – and the support that comes with it.
At Stella Care, we know that even the best GPS solution is worthless if it doesn’t work in practice. That’s why onboarding and support are cornerstones of our collaboration with municipalities.
A Secure and Smooth Start
We make it easy to get started. When a municipality chooses us, we ensure:
- A dedicated contact person from day one
- Thorough introduction to the system and devices
- Training for staff – in person or online
- Access to guides and step-by-step materials
We tailor the onboarding to your needs and experience – so you get the most out of the solution from the start.
Support When You Need It
Our support is not a call center far away. It’s a team that knows you and your situation.
- Phone support around the clock – including weekends if needed
- Emails answered quickly and precisely
- Ongoing sparring and opportunities for follow-up training
We know GPS solutions are used in complex and often critical situations. That’s why we take the time to understand what’s happening – and how best to help you exactly when you need it.
A Collaboration Based on Your Needs
When municipalities choose Stella Care, it’s often because they want a solution that works in practice – and a partner who is available when it matters.
We listen to your needs, tailor the solution, and ensure both staff and the organization are well prepared to use it.
Our solutions are developed in close collaboration with municipalities, and today we have long-term partnerships with over 60 Danish municipalities – many of which have been with us for years.
Are you curious how your municipality can benefit from Stella Care?
Get in touch here – we’re happy to have a non-binding conversation about how we can help you get started.