Privacy Policy
1. Introduction
Stella Care ApS ("we," "us," "our") is the data controller of the personal data we collect about you when you, for example, are a customer, subscribe to our newsletter, contact us, or visit our website. Here you can read about how we process your personal data.
If you have any questions about our processing of your personal data, please feel free to contact us at [email protected] or call +45 4242 9060.
2. Collection of Your Personal Data
We process your personal data in the following cases:
- When you are a customer or represent one of our customers, including in the process leading up to the establishment of the customer relationship
- When you represent one of our suppliers or partners
- When you apply for a position with us
- When you subscribe to our newsletter
- When you contact us by email or phone
- When you visit our website
3. Purposes of Processing Your Personal Data
We process your data for the following purposes:
When you are a customer or represent one of our customers:
- To communicate with you and handle inquiries
- To deliver contractually agreed services and products
- To comply with our legal obligations and rights
- To document agreements and other matters
When you represent one of our suppliers or partners:
- To communicate with you and handle inquiries
- To deliver contractually agreed services and products
- To comply with our legal obligations and rights
- To document agreements and other matters
When you apply for a position with us:
- To communicate with you and handle inquiries
- To process your application
- To store your application for potential future employment
- To contact previous employers for references, if you have consented
When you subscribe to our newsletter:
- To send you relevant news and information about our products and services
When you contact us by email or phone:
- To communicate with you and handle inquiries
- To document the content of your inquiry by storing emails and recording phone calls
When you visit our website:
- To make our website and its functions available to you, and—if you give consent—to customize, analyze, and perform statistics based on your visit
Please note that our processing of your personal data may be necessary to fulfill our legal obligations and contractual commitments. In such cases, if we cannot process your data, we may be unable to establish or maintain our customer or other business relationships or respond to your inquiries.
4. Disclosure of Your Personal Data
In certain situations, we may disclose your personal data to other recipients, particularly in the following cases:
When you are a customer or represent one of our customers:
- Disclosure to our partners, e.g., for advisory purposes
- Disclosure to public authorities, e.g., when required to comply with legal obligations
When you represent one of our suppliers or partners:
- Disclosure to our partners, e.g., for advisory purposes
- Disclosure to public authorities, e.g., when required to comply with legal obligations
When you apply for a position with us:
- Disclosure to previous employers, e.g., when we have your consent to obtain references
When you contact us by email or phone:
- Disclosure to public authorities, e.g., in urgent calls where your inquiry may be forwarded to the citizen's municipality or the police
We also use various data processors. Processing of your personal data may therefore be entrusted to these data processors. Data processing agreements have been made with all data processors, ensuring compliance with applicable EU rules on data protection and processing.
5. Transfer of Personal Data to Third Countries
In some cases, your personal data may be transferred to recipients outside the EU/EEA, especially in connection with our use of certain data processors.
These transfers are secured by appropriate safeguards, such as standard contractual clauses adopted by the European Commission (pursuant to GDPR Article 46(2)(c)) or decisions by the European Commission on adequate levels of protection (pursuant to GDPR Article 45). Please contact us if you would like more information about this.
6. Storage of Your Personal Data
We store your personal data as long as the storage serves a legitimate purpose. Generally, your data is stored for the following periods:
When you are a customer or represent one of our customers:
- Data appearing in accounting material is stored for 5 years after the end of the relevant financial year
- Data appearing in correspondence, documents, etc., is stored as long as the business relationship exists and thereafter for a period to document the relationship until applicable limitation periods expire
When you represent one of our suppliers or partners:
- Data appearing in accounting material is stored for 5 years after the end of the relevant financial year
- Data appearing in correspondence, documents, etc., is stored as long as the business relationship exists and thereafter for a period to document the relationship until applicable limitation periods expire
When you apply for a position with us:
- Data received as part of a recruitment process may be stored for up to 6 months after the recruitment process ends
- If you have given consent to the processing of your personal data, we store the consent form for 5 years after consent is withdrawn or expires to document valid consent
When you subscribe to our newsletter:
- Data is stored for 5 years after withdrawal of consent to document valid consent
When you contact us by email or phone:
- Data is stored until it is no longer relevant for processing your inquiry or for documentation purposes
- Recordings of phone calls are stored for up to 30 days for documentation, e.g., in case of urgent inquiries
When you visit our website:
- Data is processed in connection with our use of cookies and other tools for analysis and statistics. Storage depends on the specific cookies. Please see our cookie policy for more information on retention and deletion.
We may decide to store data longer if we find it necessary to establish, exercise, or defend legal claims.
7. Legal Basis
We process your data on the following legal bases:
When you are a customer or represent one of our customers:
- GDPR Article 6(1)(b) - performance of a contract
- GDPR Article 6(1)(c) - compliance with a legal obligation
- GDPR Article 6(1)(f) - legitimate interests
When you represent one of our suppliers or partners:
- GDPR Article 6(1)(b) - performance of a contract
- GDPR Article 6(1)(c) - compliance with a legal obligation
- GDPR Article 6(1)(f) - legitimate interests
When you apply for a position with us:
- GDPR Article 6(1)(a) - consent
- GDPR Article 6(1)(f) - legitimate interests
When you subscribe to our newsletter:
- GDPR Article 6(1)(a) - consent
- GDPR Article 6(1)(f) - legitimate interests
When you contact us by email or phone:
- GDPR Article 6(1)(b) - performance of a contract
- GDPR Article 6(1)(d) - vital interests
- GDPR Article 6(1)(f) - legitimate interests
When you visit our website:
- GDPR Article 6(1)(a) - consent
- GDPR Article 6(1)(f) - legitimate interests
When our processing is based on legitimate interests (GDPR Article 6(1)(f)), this mainly concerns:
- Retention of certain documents for correct case handling and documentation
- Retention of data for establishing, exercising, or defending legal claims
- Follow-up on previously delivered services or inquiries
- Disclosure of data to public authorities in urgent cases
- Providing the website by identifying IP addresses and placing necessary cookies
8. Specific for Users of Stella Care’s GPS Devices
We process personal data about users of Stella Care’s GPS devices on behalf of and under agreement with the user's municipality of residence or relevant relatives. In this context, we act as data processor.
If you have questions about the processing of personal data concerning specific users of Stella Care’s GPS devices, please contact the user’s municipality of residence or their relatives.
If your inquiry is urgent and relates to the user's well-being, you may always contact us directly at +45 42 42 90 60.
9. Your Rights
Under the GDPR, you have a number of rights. To exercise your rights, please contact us.
You can also learn more about your rights on the Danish Data Protection Agency’s website at www.datatilsynet.dk.
Right to withdraw consent
If processing is based on your consent, you may withdraw it at any time.
Withdrawal does not affect the lawfulness of prior processing.
Right of access
You have the right to access the personal data we hold about you, including additional information. In some cases, access may be limited.
Right to rectification
You have the right to have incorrect data corrected.
Right to erasure
In certain cases, you have the right to have your data deleted before the normal deletion time.
Right to restriction of processing
In certain cases, you may request restriction of processing, limiting further processing to your consent or legal claims.
Right to object
In certain cases, you may object to our otherwise lawful processing of your data.
Right to data portability
In some cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another data controller.
10. Complaints to the Data Protection Agency
You have the right to lodge a complaint with the Danish Data Protection Agency if you are dissatisfied with our processing of your personal data. You can find their contact details at www.datatilsynet.dk.