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You can reach us 24/7 at:
- +45 42 42 90 60
We answer the phone ourselves — even at night, if it’s urgent.
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Frequently Asked Questions
Here you’ll find answers to the most common questions about our GPS devices, subscriptions, and how to use the system.
Security and Features
How do Stella Care's GPS devices work?
Our GPS watches and devices update the user's location in real-time at intervals of up to 15 seconds. You can set virtual boundaries (geofences) that send notifications if the user leaves a defined area. The devices also feature two-way communication, allowing you to speak directly with the user.
Are the devices waterproof?
Yes, all our products are IP67 certified. This means they are water- and dust-resistant and can withstand daily use – even in wet environments such as bathing or rainy weather.
Can the setup be customized for each individual user?
Yes. Both in our app and administration system, you can individually configure geofences, alerts, and notifications for each user—so the solution fits the user’s specific needs.
Products and Usage
Which products do you offer?
GPS Wristwatches
- Nova: Black design, typically chosen for men
- Liva: Rose gold design, typically chosen for women
GPS devices
- EVI: Robust and durable
- Basic: Compact and discreet
All models support GPS tracking, two-way communication, and alarm functions.
How long does the battery last?
- Wristwatches: Up to 5 days, depending on usage and settings.
- GPS devices: 40–60 hours
GPS update intervals and home zones can be adjusted to extend battery life.
How do I manage a person prone to wandering?
You can set up precise geofences (with accuracy down to 20 meters) that send you an alert via our app if the person moves outside a defined area. This allows for a quick response time and reduces the risk of accidents.
App and Administration System
What can I see in the app?
The app displays live location, battery status, alerts, and history for each device. You can receive notifications directly on your phone, tablet, or computer, and adjust settings such as geofences and notification types.
How do I log in?
To log in to the administration system, go to stella.care. Municipal users log in using MitID. There is also an option to log in with a username and password, depending on the setup.
Logging into the app works the same way on both phone and tablet. Just download our app from the App Store or Google Play.
What is the administration system used for?
The administration system gives you an overview of all devices within the municipality or institution.
Here you can:
- Manage departments and staff.
- Manage device settings.
- Assign roles and access levels.
- Adjust alarms, geofences, and notifications.
- Access history and reporting.
Support and Operations
Do you offer 24/7 support?
Yes. Stella Care provides 24/7 customer support. Whether you have technical questions or need urgent assistance, our team is ready to help — also outside regular business hours.
How do you ensure operational stability?
All devices are tested for reliability and security. Additionally, we continuously monitor the systems and offer automatic error handling and alerts if a device goes offline.
Do you offer training?
Yes. We provide both guides and personalized training on how to use the devices, app, and administration system — for both new and existing staff.
About Stella Care
Who is behind Stella Care?
Stella Care was founded by Rasmus Hansen and Søren Christiansen in 2012 and has since developed into a leading provider of GPS safety solutions for dementia care. We collaborate with 67 Danish municipalities and hold approximately a 70% market share in Denmark.
How do you differentiate yourselves from other providers?
We combine high-tech quality with a personal, empathetic approach. This means close customer contact, high availability of support, and flexible solutions that respect the dignity and security of the user.