Thank you for using Stella Care’s services. This document describes how we handle your information when purchasing our products and subscriptions, when using the Care Tracker app for iOS or Android, the Stella Care Web Interface, the Stella Care Newsletter and our other services.
What and Why
The following information is stored in order to provide, improve and protect our services:
Customer Account. When purchasing a product or service, we collect information such as your name, physical address, email address, phone number, and payment info. This information is used for shipping, payment, and to communicate with you about the products and services you have purchased, and new products or services that may be of interest to you.
App Account. We store the phone numbers of devices that are granted access to the app. Associated with this phone number might be information provided by a customer in the form of a comment that allows a web interface user to differentiate between app accounts. We may collect information about app usage, such as app uptime, when app requests server information, which GPS devices are tracked, for how long and whether alarms were received. Details about the device upon which the app is installed is also collected. This is limited to device UUID, operating system version, app version, and device hardware name. App usage and device details are used solely for improving our service, security, and allows us to provide informed support in case it is needed.
GPS Devices. We collect GPS coordinates, address, speed and heading in real-time, and associate it with a GPS device. Static details about the GPS device is usually limited to a hardware ID, settings and an owner (Customer Account). If a customer elects to provide further information about the use of a device, we may store it in order to provide the requested service. For security reasons, we never collect information regarding the wearer of the GPS device.
Web Interface. We collect usage information such as user logon, deletion and adding of devices. This is used to provide user support.
Newsletter. When choosing to subscribe to our newsletter, your email will be stored along with your name, and if you choose, workplace and phone number. This information is used to tailor the newsletter, making it more relevant to the receivers. It may also be used to let you know about new products and services that may be relevant to you.
We keep all personal, financial and other information private, except as otherwise provided below.
Law and Order. We may disclose information to third parties if we determine that such disclosure is necessary to (a) comply with the law, (b) protect any person from death or serious bodily injury and (c) prevent fraud or abuse of Stella Care’s system, users or employees.
Other users. If multiple registered App Accounts receive alarms from the same GPS tracker, the phone number of the first responding App Account will be disclosed to the other alarm receivers, so that they later can coordinate the necessary actions.
Co-workers. One or more Customer Accounts may be representing a single professional institution, and therefore we may disclose information to multiple members of this institution, if such an agreement was formed upon account creation.