Stella Care ApS Privacy Policy
Updated 8 September 2022

1. Introduction

Stella Care ApS (“we”, “us”, “our”) is the data controller for the data that we record about you when you, for example, are a customer of ours, subscribe to our newsletter, contact us or visit our website. You can read here about how we process your personal data.

If you have any questions about our processing of your personal data, please write to us at [email protected] or call +45 42 42 90 60.

2. Collection of your personal data

We process your personal data in the following cases:

• When you are a customer of ours or represent one of our customers, including in the process leading up to the establishment of the customer relationship
• When you represent one of our suppliers or partners
• When you apply for a job with us
• When you subscribe to our newsletter
• When you contact us by e-mail or phone
• When you visit our website.

3. The purposes for which your personal data is processed

We process your data for the following purposes:

When you are a customer of ours or represent one of our customers:

• To be able to communicate with you and deal with enquiries
• To be able to deliver contractually agreed benefits and services
• To be able to comply with our legal obligations and rights
• To be able to document agreements and other matters.

When you represent one of our suppliers or partners:

• To be able to communicate with you and deal with enquiries
• To be able to deliver contractually agreed benefits and services
• To be able to comply with our legal obligations and rights
• To be able to document agreements and other matters.

When you apply for a job with us:

• To be able to communicate with you and deal with enquiries
• To be able to process your application
• To be able to keep your application in case of future employment opportunities
• To be able to contact any previous employers for the purpose of obtaining references, if you have given us your consent to do so.

When you subscribe to our newsletter:

• To be able to send you relevant news and information about our products and services.

When you contact us by e-mail or phone:

• To be able to communicate with you and deal with enquiries
• To be able to document the content of your enquiry by storing e-mails and recording phone calls.

When you visit our website:

• To be able to make our website and its features available to you, and – if you give us your consent – to perform customisation and analysis and compile statistics based on information about your visit to our website.

Please note that our processing of your personal data may be necessary to comply with our legal obligations and to fulfil our contractual obligations. In these cases, this means that we are unable to establish and maintain our customer relationship or other working relationships or process and respond to your enquiry unless we process your data.

4. Disclosure of your personal data

In certain situations, we may disclose your personal data to other recipients. This applies in particular in the following cases:

When you are a customer of ours or represent one of our customers:

• Disclosure to our partners, e.g. in connection with advice.
• Disclosure to public authorities, e.g. when required to comply with a legal obligation.

When you represent one of our suppliers or partners:

• Disclosure to our partners, e.g. in connection with advice.
• Disclosure to public authorities, e.g. when required to comply with a legal obligation.

When you apply for a job with us:

• Disclosure to previous employer, e.g. when we have your consent to obtain references from previous employment.

When you contact us by e-mail or phone:

• Disclosure to public authorities, e.g. in connection with emergency phone enquiries, where we may pass on your enquiry to the dementia sufferer’s municipality of residence or the police.

We also use a number of data processors. The processing of your personal data may therefore be entrusted to these data processors. Data processing agreements have been concluded with all these data processors, which guarantees compliance with applicable EU rules on the protection and processing of personal data.

5. Transfer of personal data to third countries

In certain cases, your personal data may be transferred to recipients outside the EU/EEA. This applies in particular to our use of certain data processors.

These transfers are subject to appropriate safeguards in the form of standard data protection clauses adopted by the EU Commission (cf. Article 46(2)(c) of the General Data Protection Regulation) or the EU Commission’s adequacy decision (cf. Article 45 of the General Data Protection Regulation). Please feel free to contact us if you wish to receive further information on this matter.

6. Storage of your personal data

We will keep your personal data for as long as it serves a legitimate purpose. However, we generally keep your personal data for the following storage periods:

When you are a customer of ours or represent one of our customers:

• Data contained in accounting documents shall be kept for five years following the end of the financial year to which the data relates.
• Data contained in correspondence, documents, etc. shall be kept for as long as the working relationship exists and for a period thereafter for the purposes of documentation, until any limitation periods have expired.

When you represent one of our suppliers or partners:

• Data contained in accounting documents shall be kept for five years following the end of the financial year to which the data relates.
• Data contained in correspondence, documents, etc. shall be kept for as long as the working relationship exists and for a period thereafter for the purposes of documentation, until any limitation periods have expired.

When you apply for a job with us:

• Data contained in application materials received as part of a recruitment process may be kept for up to six months after the end of the recruitment process.
• If you have given consent to our processing of your personal data, we will keep the statement of consent for five years after your consent has been withdrawn or has expired. The purpose of storage is to enable us to document that consent has been properly obtained.

When you subscribe to our newsletter:

• We will keep your data for five years after withdrawal of your consent for the purpose of our documentation of properly obtained consent.
• When you contact us by e-mail or phone:
• We will keep your data until it is no longer relevant for the processing of your enquiry or for any documentation purposes.

However, we keep recordings of phone calls for up to 30 days for documentation purposes, for example in the case of emergency enquiries.

When you visit our website:

• Your data is processed in connection with our use of cookies and other tools for analysis and statistical purposes. Storage of your data in this context depends on the specific cookies. Read more about storage periods and deletion of cookies in our Cookie Policy.

We may also decide to keep data for longer if we deem it necessary for the establishment, exercise or defence of a legal claim.

7. Legal basis

We process your data on the following legal bases:

When you are a customer of ours or represent one of our customers:

• Article 6(1)(b) of the General Data Protection Regulation
• Article 6(1)(c) of the General Data Protection Regulation
• Article 6(1)(f) of the General Data Protection Regulation

When you represent one of our suppliers or partners:

• Article 6(1)(b) of the General Data Protection Regulation
• Article 6(1)(c) of the General Data Protection Regulation
• Article 6(1)(f) of the General Data Protection Regulation

When you apply for a job with us:

• Article 6(1)(a) of the General Data Protection Regulation
• Article 6(1)(f) of the General Data Protection Regulation

When you subscribe to our newsletter:

• Article 6(1)(a) of the General Data Protection Regulation
• Article 6(1)(f) of the General Data Protection Regulation

When you contact us by e-mail or phone:

• Article 6(1)(b) of the General Data Protection Regulation
• Article 6(1)(d) of the General Data Protection Regulation
• Article 6(1)(f) of the General Data Protection Regulation
• When you visit our website:
• Article 6(1)(a) of the General Data Protection Regulation
• Article 6(1)(f) of the General Data Protection Regulation

When our processing of your data is based on our legitimate interests, cf. Article 6(1)(f) of the General Data Protection Regulation, this specifically relates to:

• Being able to keep certain types of documentation and data for a period of time in order to carry out and document correct case management,
• Being able to keep certain types of documentation and data for a period of time if we deem it necessary for the establishment, exercise or defence of a legal claim,
• Being able to follow up on previously delivered services, enquiries, etc.,
• Being able to pass on information to public authorities in the event of emergency enquiries,
• Being able to make our website available to you by identifying your IP address and placing necessary cookies that make the site usable.

8. Specifically for users of Stella Care’s GPS devices

We process personal data about users of Stella Care’s GPS devices on behalf of and as agreed with the user’s municipality of residence or any relatives. In this context, we therefore act as a data processor.
If you have any questions about the processing of personal data of specific users of Stella Care’s GPS devices, please contact the user’s municipality of residence or any relatives.
However, if your question is urgent and concerns the user’s wellbeing, you can always contact us directly on +45 42 42 90 60.

9. Your rights

You have a number of rights under the General Data Protection Regulation. If you wish to exercise your rights, please contact us.
You can also read more about your rights in the Danish Data Protection Agency’s guidelines on the rights of data subjects, which can be found at www.datatilsynet.dk.

The right to withdraw your consent.
Where we process your data on the basis of your valid consent, you have the right to withdraw your consent at any time.
If you choose to withdraw your consent, this will not affect the lawfulness of our processing of your personal data based on consent provided by you before its withdrawal. Therefore, if you withdraw your consent, this will only take effect from that moment.

Right of access
You have the right to access the data we process about you, as well as some additional information. In some cases, the right of access may be limited.

Right to rectification
You have the right to have inaccurate data about you rectified.

Right to erasure
In specific cases, you have the right to have data relating to you erased before the date of the general erasure.

Right to restriction of processing
In certain cases, you have the right to restrict the processing of your personal data. If you have the right to obtain restriction of processing, in future we may only process the data with your consent, or for the establishment, exercise or defence of legal claims, or to protect an individual or important public interests.

Right to object
In certain cases, you have the right to object to our otherwise lawful processing of your personal data.

Right to transmit data (data portability)
In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have the personal data transmitted from one controller to another without hindrance.

10. You can complain to the Danish Data Protection Agency

You have the right to lodge a complaint with the Danish Data Protection Agency if you are dissatisfied with our processing of your personal data. You can find contact details for the Danish Data Protection Agency at www.datatilsynet.dk .